FAQ

Frequently Asked Questions

We do accept returns in respect to the following conditions:

  • The item must have been sold on our online store
  • The item shouldn't have been used in any way
  • The return or exchange request is made within 30 days of purchase
  • The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support on the contact page.

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

We can only change or cancel orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support on the contact page.